Privacy policy

Privacy Policy and Copyright Notice

Last updated: 23/6/2024

This Privacy Policy and Copyright Notice describes how MA-Gift - Malaysia 1st Custom & Express Gift Shop ("we", "us", or "our") collects, uses, and protects your information and our intellectual property when you visit or make a purchase from magift.my (the "Site") or otherwise communicate with us (collectively, the "Services"). This policy complies with requirements set by Shopify, Google Merchant Center, Google Ads, the Digital Millennium Copyright Act (DMCA), and the General Data Protection Regulation (GDPR).

1. Copyright Notice

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the exclusive property of MA-Gift and is protected by international copyright laws. Unauthorized reproduction, distribution, or use of any content on this website is strictly prohibited.

MA-Gift. All rights reserved. Unauthorized reproduction, distribution, or use of any content, images, text, graphics, or other materials on this website is strictly prohibited.

1. Information We Collect

We collect personal information that you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide Directly:

• Contact details: name, address, phone number, email
• Order information: billing address, shipping address, payment details, email address, phone number
• Account information: username, password, security questions
• Shopping information: viewed items, cart contents, wishlist
• Customer support communications

2.2 Information Collected Automatically:

• Usage Data: how you access and use our Site and account
• Device and browser information
• Network connection details and IP address
• Cookies and similar technologies (see our Cookie Policy for more details)

2.3 Information from Third Parties:

• Payment processors
• Shopify (our e-commerce platform)
• Google services (Analytics, Ads, Merchant Center)

1. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling orders
• Managing your account
• Providing customer support
• Sending transactional emails
• Marketing and advertising (with your consent where required)
• Improving our Services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Personalized advertising and remarketing

1. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

1. Sharing Your Information

We may share your information with:

• Shopify (our e-commerce platform provider)
• Payment processors
• Shipping and logistics providers
• Marketing and advertising partners, including Google Ads
• Legal authorities when required by law
• Business partners and affiliates

1. Your Rights and Choices

Under the GDPR and other applicable data protection laws, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct or update inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to restrict the processing of your data in certain cases.
• Right to data portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to our processing of your data for direct marketing purposes or based on our legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at magift.my@gmail.com. We will respond to your request within one month.

1. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically, we retain order information for at least 30 days to facilitate our return policy.

1. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We use industry-standard encryption, secure socket layer technology (SSL), and regular security audits to protect your data.

1. International Transfers

We may transfer your information to countries other than your own. For EU/UK residents, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses approved by the European Commission.

1. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

1. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date. For significant changes, we will provide a more prominent notice or direct notification.

1. Third-Party Services

Our Site uses third-party services including:

• Shopify for e-commerce functionality
• Google Analytics for website analytics
• Google Ads for advertising
• Google Merchant Center for product listings

These services may collect and process your information according to their own privacy policies. We encourage you to review their policies.

1. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For more information, please see our separate Cookie Policy, which details the types of cookies we use, their purposes, and how you can manage your cookie preferences.

1. Google Ads, Remarketing, and Online Advertising

We use Google Ads and may employ remarketing features. This means you may see our ads on other websites you visit. These services use cookies and similar technologies to collect information about your interactions with our Site and other websites.

You can opt-out of personalized advertising by visiting:

• Google Ads Settings: https://adssettings.google.com
• Network Advertising Initiative: https://optout.networkadvertising.org
• Digital Advertising Alliance: https://optout.aboutads.info

Please note that opting out of personalized advertising does not mean you will stop seeing ads, but they may be less relevant to your interests.

1. Compliance with Google Merchant Center

We comply with Google Merchant Center's policies, including accurate product information and a clear return/refund policy. Our return address is: 18, Jalan Raja Abdullah Empat 9/19D, Seksyen 9, 40100 Shah Alam, Selangor, Malaysia.

1. EU Specific Provisions

For EU customers, we comply with GDPR requirements. This includes the 14-day cooling-off period for returns as required by EU consumer protection laws.

1. DMCA Compliance

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe that any content on our Site infringes your copyright, please send a detailed DMCA takedown notice to:

DMCA Agent MA-Gift 18, Jalan Raja Abdullah Empat 9/19D, Seksyen 9, 40100 Shah Alam, Selangor, Malaysia Email: magift.my@gmail.com

Your notice must include: (a) Identification of the copyrighted work claimed to have been infringed (b) Identification of the allegedly infringing material (c) Your contact information (d) A statement of good faith belief that the use is not authorized by the copyright owner (e) A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner (f) Your physical or electronic signature

We will respond to all such notices promptly, including as required or appropriate by removing the infringing material or disabling access to it.

1. Copyright Protection Measures

To protect our own copyrighted material:

• We include copyright notices on all pages of our website and in our product descriptions.
• We use watermarks or other identifiers on our images and videos.
• We regularly monitor the internet for unauthorized use of our content.
• We may use content recognition technology to identify our copyrighted material on other platforms.
• We maintain records of our content creation and publication dates to establish ownership.

If we find our copyrighted material being used without permission, we may:

• Send DMCA notices to search engines like Google to remove infringing content from search results.
• Submit DMCA notices to social media platforms, file sharing sites, and website hosting providers.
• Use platform-specific copyright claim forms where available.
• Take legal action if necessary to protect our intellectual property.

1. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to submit a copyright-related inquiry, please contact us at:

Email: magift.my@gmail.com Address: Miswani Atika Empire, Jalan Raja Abdullah Empat 9/19D, 40100 Shah Alam SGR, Malaysia

By using our Services, you agree to the terms of this Privacy Policy and Copyright Notice. We take the protection of both your personal information and our intellectual property very seriously and will use all legal means at our disposal to enforce our rights and protect your privacy.