Shipping policy

Shipping Policy

Last updated: 23/6/2024

  1. Shipping Methods and Costs We offer various shipping methods to meet your needs. The exact cost and delivery time will depend on your location and the shipping method chosen at checkout. Available options may include:
  • Standard Shipping
  • Express Shipping
  • Overnight Shipping (select locations)
  • Local Pickup (where available)

Shipping costs are calculated based on the weight of your order and your delivery address. You can view the exact shipping cost before completing your purchase at checkout.

  1. Processing Time
  • Regular orders are typically processed within 1-3 business days.
  • Custom or personalized items may require 3-5 business days for processing.
  • During peak seasons, sales, or promotional periods, processing time may be extended by 1-2 additional business days.
  • We will notify you of any significant delays in processing your order.
  1. Estimated Delivery Times
  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days
  • Overnight Shipping: Next business day (for orders placed before 2 PM local time)

Please note these are estimates and may vary depending on your location and any unforeseen circumstances.

  1. International Shipping We ship to many countries worldwide. Please note:
  • International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer.
  • Delivery times for international orders may vary significantly depending on the destination country and customs processing.
  • We comply with all international shipping regulations and cannot mark parcels as gifts or with a lower value to avoid customs fees.
  1. Tracking Information
  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track your package's progress using the provided tracking number on our website or the carrier's site.
  1. Address Accuracy
  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for packages sent to incorrect addresses provided by customers.
  • A fee may be charged for redirecting packages due to customer error.
  1. Shipping Restrictions
  • We currently do not ship to P.O. boxes or APO/FPO addresses.
  • Certain products may have additional shipping restrictions due to their nature (e.g., hazardous materials, oversized items).
  • We reserve the right to refuse shipping to certain locations based on carrier limitations or legal restrictions.
  1. Lost or Damaged Packages
  • If your package appears to be lost or damaged in transit, please contact us at magift.my@gmail.com within 7 days of the expected delivery date.
  • We recommend inspecting your package upon delivery and refusing any visibly damaged packages.
  • For approved claims, we will either refund or replace the affected items at our discretion.
  1. Order Changes and Cancellations
  • Once an order has been placed, we cannot guarantee that we can make changes to the shipping address or order details.
  • Please contact us as soon as possible at magift.my@gmail.com if you need to request any changes.
  • Orders can typically be cancelled for a full refund if they have not yet been processed or shipped.
  1. Shipping to Multiple Addresses
  • At this time, we can only ship to one address per order.
  • If you need to ship to multiple addresses, please place separate orders.
  1. Free Shipping Promotions
  • We occasionally offer free shipping promotions.
  • These are typically subject to a minimum order value and may be limited to specific shipping methods or locations.
  • Terms for free shipping promotions will be clearly stated at the time of the offer.
  1. Oversized and Heavy Items
  • Additional shipping charges may apply for oversized or heavy items.
  • These charges will be clearly displayed at checkout before you complete your purchase.
  1. Delivery Attempts and Package Holding
  • Most carriers will attempt delivery up to three times.
  • If a package is undeliverable, it may be held at a local pickup facility for a limited time before being returned to us.
  • Any return shipping costs due to failed delivery attempts may be charged to the customer.
  1. Holiday Shipping
  • During major holidays, shipping carriers may experience delays.
  • We recommend placing orders well in advance of major holidays to ensure timely delivery.
  1. Environmental Commitment
  • We are committed to reducing our environmental impact. Where possible, we use recyclable packaging materials.
  • We continuously work to optimize our shipping practices to reduce carbon emissions.
  1. Updates to Shipping Policy
  • We reserve the right to update this shipping policy at any time.
  • Any changes will be reflected on this page with a new "Last updated" date.

For any questions or concerns about our shipping policy, please contact us at magift.my@gmail.com or call [Insert Customer Service Phone Number].

By placing an order with us, you agree to this shipping policy. Thank you for your understanding and cooperation.